Work · Selected case studies

Competence comes from practice. Here’s how I design for it.

Three selected projects in AI-supported coaching, technology adoption, and workforce enablement. Each one traces what the organization needed, what people had to do differently, and what the evidence shows.

A tablet screen displaying a webpage titled 'Cultural Compass,' which offers AI coaching for workplace communication, with example prompts for different cultural backgrounds.

01 · AI PERFORMANCE SUPPORT 

An AI coach that helps relocating specialists adapt their communication to U.S. workplace norms.

35 of 50 pilot users applied a script →

Cultural Compass

Laptop screen showing a teamwork goal setting guide titled "Supervisor workflow," with steps listed from 1 to 8 for creating team goals, including naming, aligning, describing, and assigning goals.

02 · CAPABILITY DEVELOPMENT

A blended rollout that turned eight leadership competencies into real goals staff wrote and entered in ADP.

800+ auditory, 3 languages, 50 sites    →

Competencies Rollout

A classroom or conference room with a large screen displaying an educational video titled 'Skill-Up Wednesdays: Partnering with AI.' The slide shows a woman pointing towards the screen with a diverse group of students or participants engaged and smiling. The video controls indicate it is 4 minutes and 15 seconds long, with options for volume and full-screen mode.

03 · TECHNOLOGY ADOPTION

Skill Up: Community of Practice

Flipped 30-minute sessions that turned one-time Microsoft 365 training into ongoing peer practice.

+30% ITS webpage traffic →

Laptop screen displaying an educational video about workplace safety signs, with a scene of a woman and a girl at a playground.

04· COMPLIANCE ELEARNING

Workplace Violence Prevention

Turning a required safety plan into decisions staff can make in seconds, often with children in the room.

2× completion rate→

Multinational manufacturer, relocation program

Client

Executives and senior technical leaders moving to the U.S.

Audience

Training Specialist, Instructional Designer

My Role

Claude, ChatGPT (custom GPT), Excel

Tools

AI coach · Scenario scripts · Practice challenges

Delivery

Cultural Compass

01 · AI performance support · Relocation enablement

An AI coach that helps international specialists relocating to the U.S. see where their home-culture communication style differs from U.S. workplace norms, then practice the phrasing they need for meetings, email, and feedback.

Try Cultural Compass
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Close-up of a tablet screen displaying the Cultural Compass application with a brief description and user comments about U.S. workplace culture.

Statewide early childhood provider, many centers

Client

Directors, supervisors, program and admin staff

Audience

Instructional Designer

My Role

8 leadership competencies, aligned to the California Early Childhood Educator Competencies

Framework

Workshop series, microlearning, resource guide, ADP training

Deliverables

Growing Together: Rolling Out Leadership Competencies

02 · Capability development · Blended performance rollout

A blended program that turned a new leadership competency framework into goals staff actually write, track, and talk about. Every piece ends in the same place: one real goal, tied to a competency and ready to enter in ADP.

Read the full case study
A laptop displaying a presentation slide titled 'Growing Together' with a photo of a smiling young girl with long hair and a bow in her hair.

Multi-campus university, ITS (~1,000 staff and faculty)

Client

Students, staff, and faculty across campuses and online

Audience

Instructional Designer Instructional Technologist, Facilitator

My Role

Training, Academic Technology, and Communications teams

Partners

Claude Design Miro, ChatGPT, Synthesia, Canva, Adobe Express

Tools

Skill Up: A Community of Practice for Microsoft 365 and AI

03 · Technology adoption · ADDIE within an Agile loop

Tablet displaying online in-person workshops, with photos of diverse groups of people in meetings and training sessions.

A flipped session series for a university ITS department. Short microlearning, hands-on practice, and 1:1 follow-up grew into a weekly community where staff and faculty keep learning from each other.

Read the full case study

Instructional Designer

My role

A statewide early childhood provider

Organization

Teachers, assistant teachers, center directors

Audience

Safety team, Human Resources

Partners

Articulate Rise 360, Google Veo, ChatGPT

Tools

Workplace Violence Prevention eLearning

04 ·Behavioral & Compliance eLearning

Staff had a required prevention plan but needed to act on it in seconds, often with children in the room. With the Safety team and HR, I designed a 25-minute course built around one judgment call: is this a warning sign or workplace violence, and what do I do next?

Read the full case study
Laptop screen displaying an online training module on workplace violence prevention, with a video showing a woman and a girl at a playground.
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More work…

Explore other clients, small projects, and specific deliverables.

Tablet displaying a presentation titled 'Classroom to Clinic' and 'AI Essentials for Future Nurses with Copilot' with a photo of diverse students in a classroom, some using laptops, and various slides on the side.

Interactive PDF: AI Literacy Workbook for Doctoral Nursing Students

No login. No dashboard. No new platform to learn.

Just an interactive workbook that helps doctoral nursing students build clinical reasoning, prompt-writing, and responsible AI-use skills through guided practice and reflection. Sometimes the simplest format is the one people actually use.

Client: A multi-campus higher-ed institution, ~400 staff and faculty

Result: Launched in 5 days at zero licensing cost, and delivered in live training for doctoral nursing students.

Modalities: Interactive PDF · Live training · Guided practice · Reflection prompts

Tools: Canva, Anthropic Claude, Adobe Acrobat

View PDF
Screenshot of a presentation or training material with images of diverse people, discussing leadership, trust, and coaching, with text and graphics about empowering managers, team feedback, and coaching principles.

Managerial Training: Supporting Employees on Leave

Tools: Anthropic Claude, Adobe Express, Synthesia, Articulate 360, Canva, Power Point, Microsoft 365, Copilot.

A blended training for mid-level managers on supporting employees through medical leave, where one wrong step can harm trust or create legal risk. Built on the Heart–Mind–Hand framework, the program develops empathy (Heart), compliance knowledge (Mind), and concrete behavioral steps for communication and documentation (Hand). Managers practice through scenario-based role-play, guided discussion, and an AI coaching tool before facing the real conversation.

Modalities: VILT · Video scenarios · Interactive activities · AI coaching

See Slides

Tech-Enablement Onboarding eLearning

Tools: Miro, Articulate 360 (Rise, Storyline), Canvas, Workday (LMS)

Client: Global multi-campus higher-ed institution, ~1000 staff and faculty

Onboarding eLearning that helps new staff and faculty use workplace technology confidently from day one and connect with the organization's culture. First built for a California satellite campus, it was scaled into a global onboarding program in partnership with IT and HR.

Result: 30% lift in learner engagement. 43% fewer ITS requests

Designing Accessible eLearning: A Design Thinking Workshop

Tools: Articulate 360, Anthropic Claude, Veo 3.1, Flow

A hands-on workshop where participants used design thinking to build WCAG 2.1-compliant learning resources, applying accessibility principles directly to their own content.

Strategies for engaging, accessible learning: start with the learner through empathy mapping, structure content with semantic headings, write meaningful alt text, check color contrast, and caption all multimedia. Accessibility built in from the start costs less and reaches more learners than fixes added at the end.

Modalities: ILT · eLearning · Job aids · Handouts

A presentation slide deck on high-performing teamwork and team development strategies, featuring sections on team stages, self-assessment, and classroom support action plan, with images of a smiling person, a child, and team diagrams.

Leadership Training: Performance Conversations at Scale

Tools: Claude, Adobe Express, Synthesia, Microsoft 365, Copilot

A blended leadership program preparing Center Directors at a multi-site nonprofit to lead consistent, effective performance conversations across distributed locations. The program combined eLearning, facilitated workshops, job aids, and AI-supported coaching, so directors could practice difficult conversations before holding them with staff.

Reach: 50 locations · 800+ employees

Modalities: eLearning · ILT/VILT · Job aids · AI coaching

Laptop screen displaying a presentation slide titled 'AI for Small Businesses Clinic' with a photo of a smiling man and woman, and a fluffy dog. A smaller overlay window shows a slide titled 'Pentagon Framework for AI Prompts' with a diagram of five elements connected in a pentagon.

AI in Action for Small Businesses

A hands-on learning series helping Oakland entrepreneurs turn AI from a buzzword into daily workflows. Co-designed with Northeastern University students and community leaders, the sessions clarified when to use an AI assistant versus an agent, then mapped each owner's business goals into steps they could apply right away, captured live in Miro.

Results: Sessions were delivered to over 100 Oakland entrepreneurs, with 74% reporting they used their workflow within a week.

Modalities: Live workshops · Collaborative Miro workshops · Workflow templates